Technical Support Associate Swedish
DKR · · Ansök senast 14 juni (29 dagar kvar)
Heltid
Ansök så här:Please, send your english written letter and CV to: david@davidkennedyrecruitment.com
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Swedish-speaking Technical Support Associate for their teams in Budapest.
As a valued member of the warranty administration team, you will work with the Service Teams of dealerships to obtain approvals and resolve warranty claims. You will be the liaison with technicians, service advisors and service managers at dealerships and manufacturers to ensure all necessary information to provide for each claim, including photos, documentation, estimates, technician notes, etc.
Position: Technical Support Associate
Location: Budapest, Hungary (on-site)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Verify and validate warranty service requests in accordance with established procedures and guidelines (about 20% of the tasks will include phone calls)
Efficiently coordinate repair processes for approved warranty claims, ensuring timely resolution and customer satisfaction
Oversee and maintain organized record-keeping systems for warranty-related documentation and transactions
Act as a pivotal link between authorized dealers and the Original Equipment Manufacturer (OEM), facilitating smooth communication and resolution of warranty-related matters
Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time
REQUIREMENTS:
Fluent in spoken and written Italian (Level C1) and proficient in English (Level B2)
2-3 years of professional experience
Minimum of 1 year in roles related to parts, service desk, or warranty departments within a dealership, or experience as a junior service technician, or in parts sales with fundamental technical knowledge
Demonstrated ability to work autonomously, showing self-motivation and initiative while requiring minimal supervision
Strong verbal and written communication skills, enabling clear and effective interaction with various stakeholders
Proficiency in managing technical issues promptly and efficiently, ensuring timely resolution within the warranty context
OFFER:
Opportunities for growth in an international and multicultural workplace
Regular business hours work schedule from Monday to Friday
Support to reach your full potential
Comprehensive training
Competitive compensation in line with the market
Cafeteria subscription valued 22000 HUF
Private medical insurance for the employee and dependents
Dynamic and creative team with positive and friendly atmosphere
Om arbetsgivaren
Arbetsgivare
DKR
Ansök så här:Please, send your english written letter and CV to: david@davidkennedyrecruitment.com