IT Vendor Manager

We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.

We believe equal opportunities are the key to our success. No matter who you are, you'll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.

The essence of the role

We're looking for an experienced IT Vendor Manager to join our team, where open communication and a supportive culture propel success. You will be instrumental in building robust vendor relationships, ensuring contract compliance, optimizing costs, and delivering significant value through strategic vendor management.

Whether you're skilled in the art of persuasion and eager to make a meaningful impact, we encourage you to partner with us in a forward-thinking and inclusive environment.

As our IT Vendor Manager, you will:

• Develop and implement IT vendor management strategies to optimize costs, enhance performance, and ensure alignment with business objectives.
• Lead IT vendor relationships, including licensing and subscription models, performance evaluation, and issue resolution.
• Partner with Procurement System Owners for negotiation of IT supplier relationships
• Collaborate with internal stakeholders to understand business needs and requirements for IT services and solutions.
• Monitor and review vendor performance, ensuring adherence to Service Level Agreements (SLAs) and conducting regular performance reviews for continuous improvement.
• Ensure compliance with contractual obligations, terms, and conditions, alongside legal and procurement teams.
• Track and report critical metrics, Key Performance Indicators (KPI's), related to vendor performance and cost management.
• Develop and maintain a repository of vendor documentation, contracts, and agreements.
• Stay informed about industry standard processes and emerging trends.

This position is based in Stockholm and reports to the Head of Digital Delivery. We provide flexibility through a hybrid work model. Given our global presence, occasional work beyond standard hours may be required.

Who are you?

We believe you excel in dynamic environments with self-initiative, a practical app, and strong negotiation skills. Your sound judgment, integrity, and analytical abilities enables you to build positive relationships with both internal and external stakeholders.

To contribute to this role, we see that you have:

• Bachelor's degree in Business Administration, IT Management, or a related field.
• Proven experience in IT vendor management or related roles, showcasing strong technical competencies and supplier management skills.
• Familiarity with legal and compliance aspects of vendor contracts.
• Excellent communication and social skills, demonstrated in cross-functional collaboration and stakeholder management.
• Knowledgeable about IT industry trends, technologies, and standard methodologies.

Ready to chase your dreams?

Our corporate language is English. Please submit your application in English.

At Sinch, we value learning, adopt change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at present, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden.