IT Service Desk Technician - Biltema

ABOUT THE POSITION AND THE COMPANY

With a wide range of products for the entire family, Biltema is a strong brand with more than 160 stores across the Nordic region, and plans for further expansion. The success and vision are based on a simple concept that has been refined over the years; To make it economically easier for people to have cars, boats, homes, tools, and leisure articles of high quality, thereby creating a richer leisure time for these people. They choose their own path and have therefore decided to invest in their own operations and development of systems and technical solutions, among other things. Biltema Nordic Services is a service company within Biltema with various departments that together deliver a complete solution for the department stores' assortment and operations. The IT department in Helsingborg provides systems and digital solutions in collaboration with Biltema's other companies within the group for our Nordic markets.

You will be part of a team with X number of colleagues who, together with the entire IT department, develop, manage, and support both proprietary products and systems, as well as well-known systems from market-leading suppliers. Together with your colleagues, the mission is to develop, integrate, and automate Biltema's over 150 digital platforms and systems.

YOU ARE OFFERED

· To work for a company with healthy values and play an important role in the future development of Biltema's systems.

· Work in an organization with clear leadership and a clear and long-term vision.

· The opportunity to work at a well-managed and very prosperous company that values entrepreneurship and simplicity.

WORK TASKS & RESPONSIBILITIES

· Respond to user requests and inquiries via phone, email, chat, or ticketing system.

· Diagnose and resolve technical problems related to IT systems and services, such as computers, printers, software, network, and email.

· Escalate complex or unresolved issues to the appropriate level of support.

· Document and update user issues and solutions in the ticketing system.

· Follow up with users to ensure issue resolution and customer satisfaction.

· Maintain and update knowledge base and FAQ resources.

· Provide basic training and guidance to users on IT systems and services.

· Perform routine maintenance and updates on IT systems and equipment.

· Adhere to IT policies and procedures and comply with security and confidentiality standards.

· Provide both level 1 and level 2 support from the whole organization.

EXPERIENCE

· High school diploma or equivalent.

· Minimum one year of experience in IT service desk or technical support role.

· Knowledge of IT systems and services, such as Windows, Office, Active Directory, VPN, etc.

· Ability to troubleshoot and resolve technical issues in a timely and professional manner.

· Excellent communication and customer service skills.

· Ability to work independently and as part of a team.

· Ability to multitask and prioritize tasks.

· Certification in ITIL, CompTIA, Microsoft, or other relevant fields is a plus.

ADDITIONAL INFORMATION

Start: By agreement

Working hours: Standard office hours with the possibility for hybrid work.

Location: Helsingborg

Type of employment: This assignment is a recruitment, and the employment will be directly with our client. Salary, terms, and conditions are discussed separately.

The recruitment process is managed by A-hub. Therefore, Biltema Nordic Services requests that all inquiries regarding the position be directed to A-Hub.