Data Center Operations Technician

As Amazon Web Services (AWS) continues to build upon the world's largest Cloud Computing Infrastructure, we need Server Engineers to maintain our highly reliable, scalable, low-cost physical infrastructure that powers businesses and individuals all around the world, connecting our customers to their customers.

Data Center Operations (DCO) Technicians are a part of the Infrastructure Operations Team, the backbone of AWS that supports our rapidly growing AWS business and customers 24/7. DCO Technicians maintain the infrastructure, including servers, network devices and other components and parts, ensuring we continue to raise the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost. Each day presents itself with unique challenges, which include:

• Onsite coverage as a Team in shifts and/or weekly oncall
• Responding to high-severity events within SLAs
• Participate in Data Center power & cooling events
• Break-fix of servers and network devices
• Troubleshooting of network connections
• Coordinating and building relationships with various Data Center teams
• Interact with third party vendors & contractors
• Seeking out ways to improve yourself and the processes and systems with which you work
• Contribute to the development of other team members

Starting from your Day One, we provide an onboarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.

Basic qualifications:

• 2+ years of technical experience
• General knowledge of troubleshooting server hardware issues
• Basic networking experience
• Ability to work well with others in a team environment, displaying excellent time management skills
• Ability to take direction from both a directed work system and/or a team lead
• Able to lift/move up to 20kg equipment daily
• Basic networking knowledge
• Valid EU driving license

Preferred qualifications:

• Experience with problem ticket tracking, prioritization, and escalation procedures
• Understanding of maintenance windows/change management procedures
• Basic understanding of data center facilities
• Networking administration and/or certification - CCENT/CCNA, Network+ Scripting skills - Bash, Python, Perl, Ruby, etc.

At Amazon, everyone is a leader. You are self-motivated and can adapt in a fast-paced, constantly evolving environment. You have a passion for technology, seek to understand how things work, are a problem solver and may have some Data Center experience. We have guidelines and processes to follow, and the work requires attention to detail and a desire to find answers. Where there are not answers, you see opportunities to find solutions and make improvements. If you enjoy working alongside a close-knit and diverse team of leaders, this is the place to be! We welcome you to work on the most advanced technologies in this dynamic environment with expanding opportunities.

"Work Hard. Have Fun. Make History." This is our motto and we do all 3 every day. We are the Earth's most customer-centric company, and will stop at nothing to meet our customers demands, including continual expansion and building of new Data Centers all around the world. We are always on the lookout for like-minded individuals to take us to the next level. Come build with us!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.