Danish Team Leader for Nets

Let’s start something brilliant together: advance your career and become a Team Leader for the well-known Danish financial solutions provider - NETS. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you! Take the next step in your career with Transcom! As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team of Customer Service Specialists. You will focus on effectively supporting each employee in your team, which means competence development and responsibility of each employee and making sure everyone meets our overall goals. The tasks also include leading operations, quality assurance, coaching, reporting, and following up on measurable production results. You will report directly to your Business Manager. What's in it for You? An ambitious and stable employer with long-term goals. International, inclusive workplace, employee-related company. Paid training and guidance in working with a reputable and strong brand. Employment rate: 100%. Career progression - Leadership Development Programme Sports events (yoga, football, basketball etc.). Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decorations, electronics, and food industry products and services. What we are looking for: Danish language proficiency at C1+ level (native). English language proficiency at B2+ level. Minimum 1 year experience in Management in CS environment. Very good knowledge of Google package. High level organizational and leadership skills. Adaptability to change and willingness to learn new things.  Availability to start on the 3rd June 2024 *Internal applicants - you must be employed with Transcom for 6 months and achieving all current KPIs* What Life at Transcom is like! At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together. The recruitment process Step 1: You complete the website application. Note: If you have applied to the same position before, please explain in the cover letter what have you learned/improved since then. Step 2: You will receive an introduction phone call Step 3: You will be required to complete a short practical task Step 4: You will attend a video interview with the Business Manager *Please note, that you would be asked to provide a reference letter* If this is a role that sparks your interest - apply now and we will provide you with more information. We look forward to hearing from you! Required language: Danish