Customer Support Specialist

Voyado is the ultimate solution for personalization and relevance across all channels - online and offline. Used by retailers and e-commerce companies worldwide, the Voyado customer experience cloud makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own businesses. Voyado has for several years been the go-to solution in the Nordic countries and we are now growing rapidly in new markets such as the UK and the Netherlands.

If you are ready for your next adventure within customer support, want to join our expansion throughout Europe, and have an interest in customer care, e-commerce, retail, and tech - keep reading!About the roleAs a Customer Support Specialist, your main job is to help our customers get the most out of our products and use them in the right way.That meansunblocking issues, acting as customer liaisons, and striving to create a highly enjoyable customer experience. You will be thetrusted voice of reasonstriving for rapid responses, high customer satisfaction, and at the same time being clear on what’s recommended usage (and not).

You will interact with customers, colleagues, and partners through a multitude of channels, such as email, web, messaging, and by phone.Internally you, together with the team, will act as experts in using the Voyado products as well as a source for insights into customer needs and challenges in using the same.Some examples of your daily work:

• Triage tickets in queue and route to the appropriate owner (primarily Customer or Technical support, finance, or other business functions)
• Manage questions with best practices or where info can be found in Self-help articles
• Troubleshooting, primarily in non-technical tools and product UIs.
• Contribute to ongoing improvement of the team's processes, techniques, and solutions.

So, who are you?A compassionate never-ending thriver and problem-solver who enjoys customer interaction and collaboration. We're looking for you who can take a holistic approach and get a kick of helping others.Skills/Background:

• Experience working with support of a SaaS product or similar
• Proactively seeks information about the underlying needs of customers, developing and communicating realistic outcomes
• Relation-focused, emphatic, curious, andcollaborative with a customer-first mentality.
• A good communicator, both verbally and in writing
• Fluency in Swedish and English.Additional languages (primarily German, Dutch, Norwegian, Finnish, French, and Spanish) are meritorious

What we offer

We offer a fun-loving diverse environment with plenty of opportunities to learn and develop. Voyado is on an exciting journey, and you will be part of our evolution - building world-class support. Additionally, you will get to master what data-driven loyalty for retail and e-commerce looks like and learn about the opportunities with integrations to POS, ECOM, product recommendations, and much more.

We are extremely dedicated to the task, but at the same time, we ensure that everyone is doing well at work. You will have plenty of room and potential to grow in a creative work environment where personal development is as obvious as high competence. You get to work with some of Europe's strongest brands that use Engage as a platform for their loyalty work, and your everyday life has elements of collaboration with both customer and delivery teams.You can read more about how it is working at Voyado here.

Ready to join the team?Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). Wed love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in yourapplication!

Additional information

As part of our recruitment process, we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence. Here you can read more about how a background check is done.