Customer Support Analyst Danish- Sofia, Bulgaria
Sofia · · Ansök senast 18 maj (18 dagar kvar)
Heltid · Tillsvidareanställning
Work as a Danish Customer Support Analyst Danish - Sofia, Bulgaria - with relocation package.
Sofia is one of the oldest capitals in Europe, has streets adorned with architectural marvels and artifacts dating back over 7,000 years.. Today, Sofia is a thriving metropolis where tradition harmonizes with contemporary life. Dive into the vibrant job market with a favorable balance between wages and living costs.
As a Customer Support Analyst in a Fintech Account, you'll be at the forefront of delivering exceptional service to our valued clients within the financial technology sector.
Tasks:
- Assist customers in resolving queries related to money transfers promptly and effectively.
- Communicate with customers professionally and courteously, ensuring a positive customer experience.
- Identify and troubleshoot any technical or operational issues encountered during money transfer transactions.
- Collaborate with other team members to ensure consistent and reliable customer support across all channels.
- Maintain accurate records of customer interactions and transactions for reference and analysis.
- Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
- Continuously seek opportunities to improve customer satisfaction and service quality.
Om arbetsgivaren
Arbetsgivare
Sofia
Kontaktperson
Andersson, Oscar