Customer Solutions Architect

At Bannerflow, our mission is to accelerate creativity and collaboration for marketing teams at scale. As a leading European SaaS company, we specialize in the Creative Management Platform, empowering enterprise brands to efficiently handle in-house advertising. Join us in shaping the future with our premium, cloud-based product, delivering over 6 billion ads monthly to 500 million unique devices globally.

Why join us? 💪

Join our vibrant community, where Passion, Collaboration, and Challenge thrive. We host diverse events like health month, after works, inspiration sessions, workouts, and hackathons. Our hybrid workplace, competitive compensation package, and inclusive benefits, including pension (ITP1), health care insurance and parental leave top-up, create an ideal work environment with supportive colleagues – a compelling reason to join us!

About the role 💼

We are looking for a Customer Solutions Architect to work on custom solutions and a broad variety of technical projects together with customers and late stage prospects to ensure commercial success, high adoption and stickiness throughout the customer lifecycle. The role belongs to the Customer Success department and reports to the Head of Customer Success.

Key responsibilities 👩🏻‍💻

• Collaborate with customers, internal teams, and external tech partners for custom solutions in social and display advertising campaigns. .
• Identify customer needs and translate them into viable solutions using your own domain knowledge, and resources at hand.
• Write technical specifications for external partners and drive advanced customer-initiated projects.
• Ensure scalability and ease of maintenance for custom solutions, providing thorough documentation.
• Deliver and implement ready custom solutions collaboratively with customers and conduct troubleshooting sessions.
• Seek new solutions, challenge and inspire customers for more efficient workflows while nurturing business relationships with external partners.
• Contribute to development of our platform by sharing customer insights and feedback with Product and Tech.

About you 🙋

• Curious, creative, and solution-focused individual adept at overcoming challenges using diverse resources.
• Possesses a strong customer-centric mindset with a deep interest in leveraging technology to address customer challenges.
• Proficient in project management, prioritization, and leading initiatives to success.
• In-depth understanding of the digital marketing landscape and Bannerflow's role within it.
• Proficient in JSON, XML feeds, JavaScript and/or TypeScript, CSS, and HTML.
• Knowledgeable about web page rendering and embedding external content through Iframes, Scripts, and Ajax.
• Familiar with web developer tools for debugging, exploring, and quality assurance of both personal and external web assets/creatives.
• Experience in C# and creating .NET web applications.

In this role, we believe you are a collaborative team player who grasps the significance of success through cooperation, actively sharing knowledge. Your outstanding communication skills empower you to adeptly translate and challenge customer needs, championing innovative solutions. Your flexibility and openness to travel ensure effective customer engagement and support.

Why Bannerflow? 💙

We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. If you are a motivated, talented and experienced Customer Sution Architect who is ready to take your career to the next level, we want to hear from you!