Customer Service Worker Wanted

We are photo retouching and post production company seeking a passionate and customer-centric individual to join our company. As a Customer Service Employee, you will play a crucial role in ensuring our clients have a seamless and delightful experience. Your primary responsibility will be to address inquiries, resolve concerns, and provide support to clients who entrust us with their visual storytelling needs.

Position Responsibilities

• Organize client files
• Handle contact information
• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer concerns, provide solutions and alternatives; follow up to ensure resolution

Requirements

• Fluency in Swedish and English is a requirement
• Proven customer support experience or experience as a Client Service Representative
• Strong phone and email skills and active listening
• Invoicing experience

Non-requirements

• Familiarity with image file types and their uses would be helpful.
• Knowledge of language used in the digital advertising world is also a plus.