Computer Telephony Integration (CTI) specialist – 8337

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Computer Telephony Integration (CTI) specialist to join our dynamic team.

What you will work on:

• Analyzing and optimizing the current CTI setup to enhance performance, reliability, and scalability.
• Developing and implementing changes to the CTI system to improve operational efficiency and elevate customer experience.
• Providing recommendations for CTI deployment, configuration, and maintenance best practices.
• Acting as the primary coordinator and gatekeeper for proposed CTI setup changes from teams outside of Customer Care.
• Performing routine administrative tasks within CTI solutions.
• Conducting regular system audits and maintenance tasks to ensure optimal performance.
• Coordinating timely mitigation and resolution of issues, with comprehensive documentation for learning and continuous improvement.
• Staying abreast of the latest telephony systems and CTI solution trends and technologies.
• Conducting comprehensive evaluations of various CTI solutions using detailed methodologies.

What you bring:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in the Telecommunication field.
• Proven expertise as a CTI specialist or similar role, with a deep understanding of telephony systems including VoIP, PBX, ACD, and IVR.
• Strong knowledge of CTI technologies and standards.
• In-depth understanding of call center solutions, contact center goals, methodologies, operational tools, analytics, and KPIs.
• Excellent problem-solving skills and ability to excel in a fast-paced environment.
• Strong communication and collaboration abilities.
• High degree of independence and self-motivation.