Are you our new Customer Success Manager?

Do you want to join an ambitious and fast-growing HR-tech company? Are you experienced in customer management, and looking for a role where you can grow and unleash your full potential? As a Customer Success Manager (CSM) at Simployer you will ensure that our customers successfully adopt our product solutions by engaging with them at all stages in the customer life cycle. Your main goal is to lead the customer in the right direction for them to reach their desired outcome within HR Management and employee engagement. Through this you will drive retention, identify growth opportunities, and build community of ambassadors among our clients. Your responsibilities and tasks will be: - Manage your own customer portfolio throughout the full customer lifecycle from adoption to successful maturity, growth and advocacy. - Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. - Coordinate appropriate internal resources for each meeting, in order to obtain the desired outcome. - Develop and maintain a success plan in partnership with the client and execute against that plan - Manage contract renewals, expansion opportunities and proactive anti-churn work according to Simployers success strategy - Collect customer feedback regarding our products, and be an internal advocate for customer needs - Collaborate with our Product-, Marketing- and Salesteam to meet our customer expectations - Engage in different cross- functional projects, in order to scale more efficiently - Develop and maintain a high level of knowledge about the industry, the market, our competitors and relevant products and services. As a CSM, you will serve as the liaison between all parts of Simployer and the customer – facilitating collaboration between Product, Tech, Sales, Professional Services and other departments- all the time being the voice of the customer within our company. Therefore, it is a requirement that you are fluent in both Swedish and English, written and orally. Other skills and qualifications we are looking for: - 3+ years’ experience in a post-sale client facing role, working with increasing customer satisfaction, adoption, and retention. - Comfortable working with clients of all sizes and customer contacts of all levels. - Experience within SaaS business or the tech industry is advantageous. - A real passion for working with new technologies - experience within HRM is a plus - Experience with project- and stakeholder management - Embracing our core values: LEARN, LEAD, and DELIVER In Simployer, our employees are our most valuable resource. We have an inclusive culture built on mutual trust and respect, autonomy, shared sense of purpose and we are proud of being a Simployee. We know that a feeling of belonging is vital to have as an employee. Your well-being is important for us, and we know the importance of having a work-life balance. You will meet ambitious and skilled colleagues who inspire each other and enjoy working together. In Simployer, we give you room to grow, both professionally and personally. We want our employees to be seen and get recognition for their work. All employees should feel valued, included and appreciated; Every employee is unique, but equal, with us. A short message from hiring manager: Hi! My name is Isabel and I will be your new manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. I believe in ensuring psychological safety, and cultivating a team culture of personal development, knowledge sharing, meaning and fun ! I look forward to receiving your application. Don't hesitate to reach out to me if you have questions regarding the position! The position is a full-time position in the Stockholm office. Selection and interviews will take place on an ongoing basis. We are looking forward to your application! Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?