Application Support at client within Automotive field

CAD Support at client within Automotive field (Catia V5 and related VBC systems)

Job description: Our client is looking for a person to be responsible for our CAD/DMU Support, mainly for Gothenburg users (1st line) but also 2nd line global support and coordination and follow up to 3rd line support.

Example of tasks are:

Creating new accounts/id, coach users in how to use the system/methods in their jobs, handling questions, solving incidents etc.

Be responsible for the CAD&DMU introduction training of new employees in VBC Catia related methods and systems, including the mandatory intro certification. Includes also to be global responsible for training material/set-up.

Participate in developing and improving business methods for users and be responsible for the documentation and updates of instructions/information on VBC CAD Portal.

Participate and/or lead user community meetings to collect and discuss users improvement proposals and get feedback on the current system status and ongoing development. Take actions to improve based on feed-back.

Participate in P&IT maintenance /projects including: Identify problems and perform root cause analysis and provide analysis to the IT maintenance team, analyzing proposals/requirements, testing, preparing for the roll-out, etc.

Propose changes and improvement activities that make our applications more efficient and/or reduce operation or maintenance cost and document knowledge in order to improve efficiency.

To support our designers in their work and to develop methods etc, , high level of knowledge in Catia application is required.

Knowledge/Experience from Catia electric routing modules is considered as an extra advantage.